The facility will take measures to reduce crisis incidents. The facility will create an environment that reduces stress and the potential for traumatic issues. The facility staff shall encourage strict adherence to medications by clients, staff will document missed medication doses in clients’ file, and report missed doses to the program director immediately. All staff will be trained in the use of crisis prevention and intervention (CPI) techniques. The facility staff will be trained to identify mood changes and behaviors that may evolve into a crisis. The facility staff will be trained in the use of a non-violent approach to crisis intervention, such Proxemics (Personal space of a person) and Kinesics (Nonverbal communication through postures) to reduce anxiety, escalations, and agitations. If the crisis continues to escalate, and there is an immediate threat to the client and others in the facility, then the facility may call local law enforcement (911) to take the client to emergency room or a crisis stabilization facility.
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